![]() Lundquist Appraisals & Real Estate Services: Using technology to improve your customer experienceAt Lundquist Appraisals & Real Estate Services, we have a confession to make. We always have the latest nerdy gadgets. We use the best and newest technology available today to complete your appraisal without sacrificing quality or accuracy. The appraisal process has changed enormously lately and demands more from appraisers. We offer the highest quality appraisals and cutting corners has never been an option for us — we've found that the best place to save time is by adjusting our workflow. In our effort to be the best we've found that using the very latest in new technology allows us to bring you more accurate reports, quicker turnaround times, and of course, the very best in customer service. Work with someone who uses technology to their advantage Contact Lundquist Appraisals & Real Estate ServicesQuick online orderingIn the past, the majority of orders came in via fax and were confirmed with phone calls once we got back into the office. It might be hours before a client even knew if we could do the order. Things are quite a bit different different now. When an order is placed on the site, we get a mobile notification. We often log into our site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant. At Lundquist Appraisals & Real Estate Services we understand it's all about "cycle time". The less waiting between communications and the faster we can get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications. Secure report deliveryThe majority of our appraisals are delivered through email as PDF documents. Generally our clients are most familiar with receiving PDFs attached to their email. It's much better than previously, before the days of email. But,we've even been able to innovate report delivery with this website. Ever lost a file that was sent to you? Or have you ever had problems sending or receiving an email because it was too big? We provide a solution for those problems, too. When we deliver an appraisal through our website, the client is emailed a link to retrieve the PDF. At that point, it doesn't matter if all the extra photos and maps in the report result in too big an attachment. The download link is even good for a full 90 days. So if you lose the file, you can log back into our site and retrieve it - saving you time, since we won't even need re-send the report. Innovative technology in the fieldGathering the data for an appraisal is a demanding process.. We spend quite a bit of time gathering the facts on the subject property, as well as the local market data and trends. Once again, technology has stepped in to help Lundquist Appraisals & Real Estate Services. Instead of using paper forms and pencils and then re-keying all the information at the computer, don't be surprised to see us with a tablet or collecting data using an application for our phone that allows us to sketch a floorplan right on site. And instead of using an old tape measure, more and more appraisers are adopting laser measuring devices that are quicker, more accurate, and can get into places that a normal tape measure can't. Using this technology allows us to ensure an accurate report, avoiding call-backs and revisions. Our goal is to save you time and money. Digital work file technologyIt would be great if appraisers could complete an assignment, give it to the client, and never worry about seeing that report again. However, appraisals are created to show the condition of a property on the inspection date. Therefore, appraisers must retain their reports for 5 years in case any disputes or other matters arise regarding the property. To sum it all up, Lundquist Appraisals & Real Estate Services leverages our embracing of technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we skip the paper hard copies and only need our computer to recall precisely what that job was about. We wanted to give you a bit of insight into how we use technology daily. Investing in the right software, gadgets, and a high level of customer service allows the appraiser to collect the right data and finish the report quickly and more accurately. The goal is to lower costs, and ultimately save you, our cilent, time and money. |